45%

Quicker Full Resolution Time

100%

On-brand responses

29%

Deflection Rate

24/7

AI Availability

37%

Higher Satisfaction Scores

59%

Faster response time

45%

Quicker Full Resolution Time

100%

On-brand responses

29%

Deflection Rate

37%

Higher Satisfaction Scores

37%

Higher Satisfaction Scores

59%

Faster response time

Caffeinated CX is on a mission to make every customer support team more productive. We build software tools that sit on top of existing support solutions like Zendesk, Freshdesk, Salesforce, and more. We do this to ensure your cost to service customers is being spent in the most effective way possible.

What we do:

As a team who has scaled cx teams across startups and Fortune 500s, we have ran and worked alongside teams in every time zone. Whether your team is in a office in NYC or overseas in Manila, we are here to ensure productivity continues to be high.

What we are:

CX is our focus and our mission is to improve how cx teams respond to their customers. Forget copy and paste, our AI autofills the right response, everytime. We understand your company tone and can adjust as your responses change.

What we serve:

What about the competition?

There's a reason companies are switching from Ada and Forethought to Caffeinated.

Find out why

See For Yourself in 3 Clicks:

Built for CX teams

Our tools focus on empowering not replacing. Most people hate bots but love people.

Discover Caffeinated AI

1.1+ million

tickets handled per month

2+ million

email response per month

500+

leading companies using our AI

What makes Caffeinated AI different?

We put CX teams first.

Everything we do or build is focused on improving your cx team. All of our technology is intuitively built to ensure productivity is highest.

Data driven insights.

We track the effectiveness of each cx rep with and without Caffeinated CX. See our 10x improvements in real time.

First class training.

We make it super easy to get started and start seeing improvements in response times and accuracy.

First class training.

We make it super easy to get started and start seeing improvements in response times and accuracy.

Our team

We work with the same tools as you.

Our AI can train on any industry and any business. Have a unique tone with your customer service? Our autofill will match it to ensure your customers continue to feel the ‘wow’!

Zero Miscommunications

Our AI is 99.9% accurate with responses and gets better the more you use it!

Streamlined Integration

We plug into any support software stack (Zendesk, Gorgias, Intercom, Freshdesk, Etc) to ensure seamless setup!

Explore Caffeinated CX