45%

Quicker Full Resolution Time

100%

On-brand responses

29%

Deflection Rate

24/7

AI Availability

37%

Higher Satisfaction Scores

59%

Faster response time

45%

Quicker Full Resolution Time

100%

On-brand responses

29%

Deflection Rate

37%

Higher Satisfaction Scores

37%

Higher Satisfaction Scores

59%

Faster response time

Starting at $299 a month!

Pay for the exact amount of AI used per month.

Schedule a demo below or contact us now for a instant price quote!

Start a 30 Day Trial

*Tickets are counted only when our AI is used to respond.
30 Day Money Back Guarantee
*Caffeinated supports all languages

One Price for Whole Team.
Includes ALL features, no add ons.

Support Agents -

Price includes all agents

Channels Supported -

Email, Chat, Facebook & Instagram messages and more

Help Desk Native Integration -

Zendesk, Zoho, Freshdesk, Service Cloud, Etc

AI Chat -

Native integrations -

Content Tone Training -

99% Accuracy, Improves Overtime -

Custom CRM Integrations -

Knowledge center integration -

Historical Tickets Data -

Brand Voice -

One-Click "Reply & Close Ticket" -

Custom Automatic Answering Rules -

Thank you Automation -

AI Macro Suggest -

Knowledge Base Analysis-

Auto Tagging / Triaging -

Frequently Asked Questions:

Does it cost anything to add my whole support team?

Pricing is usage based, we don't charge per user.

What is Caffeinated's refund policy?

During your 14-day free trial, make an informed decision if we meet the hype. If you decide to continue after your free trial, you'll be put on the plan you choose today at sign up. You can always upgrade, downgrade, or cancel as your support demands change. If you ever need help with your account, simply email hey@caffeinatedcx.com

Why choose Caffeinated instead of Ada, Forethought, or Thankful?

There are three main reasons dozens of companies have left their contracts to move to Caffeinated:

Our AI is better, easier to use, and faster. Your team will love using Caffeinated move than any of these competitors. We focus our software on empowering your team, not replacing them.
Our pricing is way more reasonable. We've helped organizations go from paying $5k+ a month to $500 a month with better software. We don't believe in annual contracts or fixed prices per seat. We are the only AI support solution that is based on usage.
Better support and faster feedback loops: We have dedicated Slack channels for all customers and our team responds to questions pretty much 24/7, regardless of your business's size. Support is at the forefront of our business. Have a unique feature you want implemented? Tell us and I'll bet you dessert we'll have it out the following week. We love our customers and are always here for you.
Bonus one: Bet on the underdog! We are the only bootstrapped solution that was actually started by a former customer support leader.

If you want to read more and see exact details on why Caffeinated is better, check out.

Will Caldwell

Snap Inc

"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."

5.0

Jake Dulay

Support team, Barbara Cleans

“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”

5.0

Diane Carr

Life Unlock

“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”

5.0

Cliff Weitzman

Speechify

“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”

5.0