Caffeinated CX + Freshdesk
A match made in CX heaven for resolution of 85%+ customer service tickets within seconds.
More than just a Chatbot. Our AI can do so much more and integrates in under one minute.
See For Yourself in 3 Clicks:
Our Top Features:
We release new product on a weekly basis, all based on customer feedback!
AI Actions:
The AI Actions application leverages the ticket information and incorporates your business settings, rules, and knowledge center (which are managed through the Portal Admin application) to generate the most accurate and appropriate responses for each ticket, whether that be a email, message, or dm.
Ticket Analysis:
Ticket Analysis is an application specifically designed to assist your support team in obtaining a quick overview of the current ticket and analyzing its sentiments. With this tool, your team can efficiently assess the key details and sentiment of the ticket, allowing for more informed and effective responses.
AI Macro Suggestion:
Using machine learning algorithms to analyze ticket information and the available macros in your Zendesk, this feature intelligently recommends the three most suitable macros for each ticket.
FAQ Suggestion:
Our AI generates responses for tickets by searching for relevant articles in your knowledge base. It provides users with the URL of the corresponding article, enabling them to easily find the support they need without requiring assistance from an agent.
Thank You Automation:
We've noticed that after agents successfully solve a ticket, subsequent messages from users, often consisting of thank you messages, unnecessarily reopen the ticket. To save time and improve efficiency, the Thank You Automation system automatically resolves the ticket if the incoming message is a thank you.
1.1+ million
tickets handled per month
2+ million
email response per month
500+
leading companies using our AI
What makes Caffeinated AI different?
Empowering not replacing your team
Teams using Caffeinated are able to see an average 37% reduction in full resolution times.
57 second implementation
It literally takes 57 seconds to install and start using Caffeinated. We made implementation seamless.
AI Chat
Let AI be your tier 1 support and superpower your tier 2/3. Caffeinated is able to answer 39% of inquiries itself.
Pay for Usage
Caffeinated is priced based on usage, meaning their is no annual contracts or price per user.
Guaranteed Faster Full Resolution Times
We built Caffeinated AI after trying to improve the time it took to respond to cx tickets.
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Will Caldwell
Snap Inc
"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0
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Jake Dulay
Support team, Barbara Cleans
“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0
Diane Carr
Life Unlock
“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0
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Cliff Weitzman
Speechify
“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0
Will Caldwell
Snap Inc
"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0
Jake Dulay
Support team, Barbara Cleans
“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0
Diane Carr
Life Unlock
“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0
Cliff Weitzman
Speechify
“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0
Will Caldwell
Snap Inc
"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0
Jake Dulay
Support team, Barbara Cleans
“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0
Diane Carr
Life Unlock
“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0
Cliff Weitzman
Speechify
“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0
Always Here to Help:
(385) 722-5253
We guarantee to loweryour cost to service customers while improvingthe productivity of your CX team.