Forethought vs Caffeinated CX

Looking for a more accurate, better priced, and faster AI to superpower your support team?

How Caffeinated CX is better suited for you:

Our AI is trained to superpower reps, not replace them. Higher satisfaction scores and faster full resolution times is our focus.

Caffeinated CX
Forethought
Pricing
Pay based on usage
Fixed cost per user
Seats
Unlimited
Fixed amount per seat
Contracts
Month to month
Annual or multi-year
Free Trial
Yes Icon
No Icon
Native Integrations
Yes Icon
Yes Icon
GPT4
Yes Icon
Yes Icon
Time to implement
2 minutes
2 weeks
Model based on ticket data
Yes Icon
Yes Icon
Model based on knowledge center
Yes Icon
Yes Icon
Model based on website
Yes Icon
No Icon
Reviews
5/5 Stars
4.3/5 Stars
Data privacy GDPR Compliant
Yes Icon
Yes Icon
24/7 Support
Yes Icon
No Icon
Dedicated Slack Channel
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No Icon

There is a reason why Caffeinated CX is the fastest growing and highest rated AI support platform helping superpower customer support reps.

  1. Pricing that makes sense– we don’t believe in locking you in with multi-year contracts. You only pay for what your team uses, that is it.
  2. Better AI Accuracy– we train our models off of more information than our competitors to ensure the responses our AI generates are spot on.
  3. Best in class support– When things go wrong with our competitors, we’ve heard it taking 30+ hours to resolve. Support is vital to a business and that is why we provide our customers with the highest rated support.
  4. Simple implementation– With integrations across every support platform like Zendesk, Caffeinated CX is the easiest way to superpower your support team with AI. Be aware, some competitors take 2-4 weeks to implement.
  5. For teams of all sizes– With Fortune 500 and small business customers, we are loved by teams across the globe varying in every size.

Get Started For Free, Guaranteed Superpowers or Your Money Back!

We guarantee to lower
your cost to service customers while improving
the productivity of your CX team.
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See immediate performance improvements week over week:

CS Stats Before Use

Assignee name
Solved tickets
Satisfaction score
First reply time (hrs)
Full resolution time (days)
Sam
347
82%
11 hrs
1.0 days
Jackson
215
87%
16 hrs
1.3 days
Sara
309
93%
14 hrs
1.6 days
Jonathan
273
79%
9 hrs
1.2 days
Tiffany
417
91%
7 hrs
1.4 days
Assignee name
Solved tickets
Satisfaction score
Sam
347
82%
Jackson
215
87%
Sara
309
93%
Jonathan
273
79%
Tiffany
417
91%
Assignee name
First reply time (hrs)
Full resolution time (days)
Sam
11 hrs
1.0 days
Jackson
16 hrs
1.3 days
Sara
14 hrs
1.6 days
Jonathan
9 hrs
1.2 days
Tiffany
7 hrs
1.4 days

CS Stats After Use

Assignee name
Solved tickets
Satisfaction score
First reply time (hrs)
Full resolution time (days)
Sam
739
92%
7 hrs
0.8 days
Jackson
457
97%
9 hrs
1.1 days
Sara
523
100%
6 hrs
0.7 days
Jonathan
396
91%
5 hrs
0.9 days
Tiffany
671
98%
4 hrs
1.1 days

Assignee name
Solved tickets
Satisfaction score
Sam
739
92%
Jackson
457
97%
Sara
523
100%
Jonathan
396
91%
Tiffany
671
98%
Assignee name
First reply time (hrs)
Full resolution time (days)
Sam
7 hrs
0.8 days
Jackson
9 hrs
1.1 days
Sara
6 hrs
0.7 days
Jonathan
5 hrs
0.9 days
Tiffany
4 hrs
1.1 days

Example Average Improvements

More Tickets Solved icon
More Tickets Solved
tickets handled per month
Higher Satisfaction Scores
Higher Satisfaction Scores
email responses per month
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Faster Response Timess
increase in efficiency
Faster Full Resolution Times icon
Faster Full Resolution Times
increase in efficiency

Thousands of reps are getting Caffeinated, are yours ready to experience the power of AI?

See why startup founders and business owners love Caffeinated

 Will Caldwell image
Will Caldwell
Snap Inc
"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0
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Jake Dulay image
Jake Dulay
Support team, Barbara Cleans
“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0
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Diane Carr image
Diane Carr
Life Unlock
“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0
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Cliff Weitzman image
Cliff Weitzman
Speechify
“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0
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