If you’ve ever hosted or rented a place through Airbnb, you know response times are vital. When Alex, a Airbnb host with 11 properties was getting tired of answering guest inquiries, he was looking for a solution that would never miss.
That’s when another property manager referred him to Caffeinated CX. Our team could integrate into his Airbnb profile easily and provide an even better service if they had any questions about his properties.
Though he had thought about hiring someone locally to the Portland market his properties were in, the costs were too high and he felt comfortable testing AI software for this solution.
We integrated with Alex’s Airbnb profile and started managing all guest inquiries. Many guests were amazed by his response rate.
To this day, this has become a strategic advantage when a potential guest reaches out and even when they are already staying at one of his places.
Alex says, “Working with Caffeinated CX enabled me to no longer have to answer any guest inquiries and increase my bookings by 27%.”
At Caffeinated CX, we pride ourselves on showing a direct correlation to driving increased revenue and profit. Alex says his business saw a 27% increase in bookings and a < 2 minute response time on average.
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