Airbnb Hosts

Response Times are Vital to a Airbnb Property

How a Airbnb Host Drove 27% More Revenue Responding the Fastest

Background

If you’ve ever hosted or rented a place through Airbnb, you know response times are vital. When Alex, a Airbnb host with 11 properties was getting tired of answering guest inquiries, he was looking for a solution that would never miss.

That’s when another property manager referred him to Caffeinated CX. Our team could integrate into his Airbnb profile easily and provide an even better service if they had any questions about his properties.

Though he had thought about hiring someone locally to the Portland market his properties were in, the costs were too high and he felt comfortable testing AI software for this solution.

Strategy

We integrated with Alex’s Airbnb profile and started managing all guest inquiries. Many guests were amazed by his response rate.

To this day, this has become a strategic advantage when a potential guest reaches out and even when they are already staying at one of his places.

Alex says, “Working with Caffeinated CX enabled me to no longer have to answer any guest inquiries and increase my bookings by 27%.”

Result

At Caffeinated CX, we pride ourselves on showing a direct correlation to driving increased revenue and profit. Alex says his business saw a 27% increase in bookings and a < 2 minute response time on average.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

20
More اAverage Number of Minutes to Respond
27%
Increase in Bookings
99.9%
Call Answer Rate

Always Here to Help:
(385) 722-5253

We guarantee to lower
your cost to service customers while improving
the productivity of your CX team.
CTA Pink Background