AI Superpowers for Support Teams
Autodraft responses, auto triage tickets, suggest macros, and automate more with AI.
Trusted by Leading Brands Across Industries:
%201.svg)
1.1+ million
tickets handled per month
2+ million
email response per month
500+
leading companies using our AI
See For Yourself in 3 Clicks:
What makes Caffeinated AI different?
Empowering not replacing your team
Teams using Caffeinated are able to see an average 37% reduction in full resolution times.
57 second implementation
It literally takes 57 seconds to install and start using Caffeinated. We made implementation seamless.
AI Chat
Let AI be your tier 1 support and superpower your tier 2/3. Caffeinated is able to answer 39% of inquiries itself.
Pay for Usage
Caffeinated is priced based on usage, meaning their is no annual contracts or price per user.
Guaranteed Faster Full Resolution Times
We built Caffeinated AI after trying to improve the time it took to respond to cx tickets.
.png)
Will Caldwell
Snap Inc
"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0
.png)
Jake Dulay
Support team, Barbara Cleans
“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0
Diane Carr
Life Unlock
“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0
.png)
Cliff Weitzman
Speechify
“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0
Will Caldwell
Snap Inc
"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0
Jake Dulay
Support team, Barbara Cleans
“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0
Diane Carr
Life Unlock
“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0
Cliff Weitzman
Speechify
“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0
Will Caldwell
Snap Inc
"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0
Jake Dulay
Support team, Barbara Cleans
“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0
Diane Carr
Life Unlock
“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0
Cliff Weitzman
Speechify
“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0
We work with the same tools as you.
At Caffeinated CX, we’re all about making your customer support more efficient. That’s why we integrated with all support softwares and we’re always open to adding more!
.svg)
.svg)
.svg)
Ready to 3x CX Efficiency?
Caffeinated CX guarantees to 10x your customer support efficiency or get your money back!
We Guarantee 3x Customer Support Efficiency or Your Money Back!
Increase CX Productivity.
We train our AI using your knowledge center, website, and more. Caffeinated knows how to respond to a customer's inquiry based on how your team has responded in the past.
Works with Any Support Software.
Zendesk, Freshdesk, Zoho, Intercom, you name it. We can plug into any support software to start supercharging your customer success team.
AI Built For You.
Our AI is specifically trained on your knowledge center and previous answers to tickets ensuring accurate responses.
More Value Than Any Other Tool. Caffeinated Includes:
Continuously Learns and Improves
Our AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more.
Intelligently Tag Conversations
Caffeinated can tag tickets based on customer issues and sentiment, eliminating manual cx data manipulation.
Commerce
Integration
Connect your commerce stack (i.e. Shopify) to handle support functions in one click!
AI Macro Suggest
Stop memorizing Marcos. Our AI suggests the most relevant Macro based on the customer's question.
Clear CX Insights
Understand full resolution times, average first response times, and so much more.
Work Across Languages
From English to Portuguese, Caffeinated CX can work in over three dozen languages.
Support Teams Thrive with Caffeinated CX
Easy Onboarding
Implementation takes 57 seconds. Start using AI to superpower your support team today.
Multichannel Capabilities
Our AI can work across channels, whether that be email, chat, or sms.
Track Results
Data is our lifeblood and we ensure you see results or your money back!
570 More Reasons Why Caffeinated's Integrated Support AI Is the best in the business
There are investments, then there's 570% ROI. How's that for a safe investment? On average, Caffeinated customers experience:
570%
Return-on-investment (ROI)
3x
Improvement in Full Resolution Times
37%
Higher Satisfaction Scores
